See it live. No sales call needed.
Watch how customers get answers on your website and WhatsApp, how your team takes over, and how Claude keeps your docs current. Then try the real thing: the chat on this page is Docent, answering from our own docs.
Ready to try it on your own docs? Start a 30-day free trial, no credit card.
From a customer's question to an updated help center
Four short videos: what your customers see, what your team sees, and how your docs stay up to date.
A customer asks for help on your website, and the AI solves it
A visitor opens the messenger on the page they're stuck on and asks in their own words. The AI answers from your published articles in seconds, shows the sources it used, and checks that it helped.
- Answers only from your docs, never the internet
- Sources the customer can open
- A person is one tap away when the docs don't cover it
The same AI answers on WhatsApp
A customer messages your WhatsApp Business number and gets the same grounded answer, with buttons to say it helped or to talk to a person, without leaving WhatsApp.
- Your own number and Meta account
- Photos and documents both ways
- Answers in the customer's language
Your team watches the AI, and takes over when it matters
Every conversation arrives in one inbox, website and WhatsApp side by side. Your team sees the AI's answers as they go out, picks up handoffs with a summary, and replies to take over at any moment.
- Watch conversations live
- Take over, add private notes, assign and close
- Reports on what the AI couldn't answer
Write and update your help center with Claude
Connect Claude to your help center and ask it to find gaps, draft new articles, update old ones and add screenshots. Changes are saved as drafts for you to review and publish.
- Drafts and working copies, never surprise edits
- Categories, images and internal links
- Also works with ChatGPT and other MCP assistants
Ask it anything about Docent
The chat in the corner is Docent Messenger, answering from our own documentation, exactly as it would from yours. Pick a question or type your own. Ask for a person and someone from our team picks it up.
Real help centers, running on Docent
Open them in a new tab. Try the search: type a few words to find articles, or ask a full question and get an AI answer with sources.
Pickleball.com
A customer's help center, served from a folder on their own website rather than a separate subdomain.
DailyStory documentation
A customer's help center: product docs for a marketing platform, with their own branding and AI chat.
Prefer a guided tour?
Tell us about your docs and your support team, and we'll walk you through it.
Try it on your own docs.
30 days free · no credit card · import your existing help center